Your privacy matters to us

How your personal information is kept secure and respected

Introduction to privacy practices

We take your privacy seriously and are committed to treating your data with care. This policy explains how we collect, use, and store your personal information on our website.

By interacting with our services, you agree to this policy and the steps we follow to ensure data safety. If you have any questions, please contact us for clarification.

Personal data collection explained

We collect only the information needed to provide and improve our gardening services, such as contact details shared through forms or enquiries.

Information you provide directly

• Contact details you enter when requesting service or making an enquiry
• Feedback or questions you send to our email or contact forms
• Details shared during phone calls or direct client meetings
• Booking requests or garden-specific information
• Communications about changes or service updates

Information collected automatically

• Device details, browser type, and operating system used
• IP address and access time when visiting our website
• Page visits and interactions with site features
• Cookies or analytics for website performance
• General usage statistics to help us improve the site

How your data is used

We use your personal data to manage bookings, personalise services, respond to queries, and ensure legal compliance as required.

• Keeping you updated on service status and appointments
• Answering enquiries and feedback submitted via forms
• Improving website user experience and functionality
• Carrying out promotional communications you opt into
• Protecting against misuse, and ensuring legal compliance
• Notifying you about changes to important policies
• Following requirements under local South African law

Our privacy promise: We carefully store your information and only share it when necessary with trusted third parties, always keeping your rights at the centre.

When data may be shared

Personal data may be shared with service providers to deliver our gardening services, or with authorities if required by law or court order.

Third-party service providers

We partner with select professionals (like IT support) under agreements to protect your data privacy and confidentiality.

Legal and regulatory requirements

Some data must be shared to comply with local South African law and regulatory authorities.

Anonymous usage analytics

Analysis is performed on anonymised data only, which cannot identify any individual user.

Your privacy rights explained

You have the right to access, edit, or request deletion of your personal data. You may also object to data use or ask us to limit certain processing.

• Request a copy of your personal details held
• Correct inaccurate or incomplete information
• Request deletion of your data when feasible
• Request your data in a portable format
• Object to how your data is processed
• Ask us to restrict or pause data processing

How your information is kept safe

We use technical and organisational measures to prevent unauthorised access, modification, or accidental loss of data across our systems.

Digital protection measures

• Website uses security protocols and encrypted forms
• Secure servers store client data with restricted access
• Regular technology updates help maintain strong defence
• Continuous monitoring for suspicious activity

Companywide security steps

• Staff trained in privacy responsibilities and safety
• Access control by role within the organisation
• Clear policies for client data handling and sharing
• Regular security checks and audits

Data storage length

We keep your information only as long as needed to provide services, unless required by law to retain it longer or you request deletion.

• Profile and contact records needed for service
• Visits and website activity details only
• Record of messages and feedback sent
• Invoices and payment records where applicable
• Preferences for updates and offers, where opted in

You can request deletion of your details at any time, unless law requires us to retain them longer.

Data transfers outside South Africa

If data processing involves trusted partners outside South Africa, we ensure data is protected and handled securely at all times.

• Partner contracts ensure continued privacy safeguards
• Data encrypted before any international transfer
• Strictly necessary transfers only, after review
• Your consent sought where required by law

How we use cookies

Cookies on our website make browsing easier and help us understand how visitors use our site for ongoing improvements.

Types of cookies explained

• Basic site use, log-ins, and security needs
• Tracking site speed and performance for improvements
• Remembering preferences, like region or garden needs
• Helping contact forms and booking features work smoothly

Browser settings can be adjusted at any time to change your cookie preferences.

Privacy policy updates

We may update this policy as privacy laws change or our services develop. New versions will be posted on our website.

• Updates announced on our website
• Notification by email if you opt in
• Policy links updated on all major web pages
• Archived policy versions available on request

We encourage you to check this page regularly for the latest practices.

Contact regarding privacy matters

If you have questions about personal information handling, contact our privacy team for support.

Typhorixenta

7 Walter Sisulu Avenue, Cape Town 8001 South Africa

Phone: +27276574103

Email: content@typhorixenta.world

Last revision: January 10, 2026

Effective from January 10, 2026